Terms of Service

01Platform Usage & Access

DetailinLeads AI ("Company," "we," "us," or "our") operates a subscription-based SaaS platform that provides AI-powered lead management, WhatsApp automation, and sales pipeline tools for automotive detailing businesses ("Platform"). These Terms of Service ("Terms") constitute a binding legal agreement between you ("User," "you," or "your") and DetailinLeads AI.

Eligibility

• You must be at least 18 years of age and legally able to enter into contracts
• You must provide accurate, complete, and current account registration information
• If registering on behalf of a business entity, you confirm you have authority to bind that entity to these Terms
• The Platform is intended for business use only; consumer use is not permitted

Account Access

Upon successful registration and payment of applicable subscription fees, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your internal business purposes in accordance with these Terms. This licence does not include the right to resell, white-label, or sublicense the Platform to third parties without our express written consent.

Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must immediately notify us at Support@detailinLeads.com if you become aware of any unauthorised use of your account.

02User Responsibilities

As a user of the Platform, you agree to use it responsibly and in compliance with all applicable laws and regulations.

Your Obligations

• Provide truthful, accurate information in your business profile and AI configuration settings
• Ensure that your customers have given valid consent to receive automated WhatsApp messages from your business
• Comply with Meta's Advertising Policies, WhatsApp's Business Policy, and all applicable telemarketing and anti-spam laws
• Review AI-generated messages periodically to ensure accuracy and appropriateness for your business
• Keep your account credentials secure and not share them with unauthorised personnel
• Promptly report any platform vulnerabilities, bugs, or security concerns you discover
• Maintain current, valid payment information to avoid service interruption

Prohibited Conduct

You agree not to use the Platform to:

• Send unsolicited communications ("spam") or messages to individuals who have not opted in
• Harass, threaten, or defraud any person
• Impersonate any person, business, or entity
• Violate any applicable law or regulation, including consumer protection, privacy, or anti-spam laws
• Attempt to reverse-engineer, decompile, or extract source code from the Platform
• Circumvent any security, access control, or rate-limiting mechanism

03AI-Generated Content Disclaimer

Nature of AI Outputs

• AI-generated replies are produced by large language models trained on general text data and fine-tuned on your business profile
• Outputs may not always reflect accurate pricing, availability, or business policy — always verify before acting
• AI may occasionally produce responses that are tonally inconsistent with your brand preferences
• The AI is not a licensed professional and its outputs do not constitute legal, financial, or technical advice

Your Responsibility

• You accept full responsibility for the content of messages sent to your customers, including AI-generated ones
• We recommend enabling human review mode for your first 30 days to calibrate AI accuracy for your business
• Any quotes, prices, or commitments made by the AI are not binding on DetailinLeads AI — they are communications from your business
• If AI-generated content causes a dispute with a customer, resolution is your responsibility as the business operator

Intellectual Property of AI Outputs

AI-generated content produced by the Platform on your behalf belongs to you. We do not claim ownership over output content generated specifically for your business conversations. However, any underlying models, prompting logic, algorithms, or platform infrastructure remain the intellectual property of DetailinLeads AI or our licensors.

04Payment & Subscription Terms

Access to the Platform requires an active, paid subscription. All subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the plan you select).

Billing

• Subscription fees are charged to your payment method at the start of each billing cycle
• All prices are in US Dollars (USD) unless otherwise stated at checkout
• Annual plans are billed in full at the start of the annual period; there is no monthly option for annual-rate pricing
• Payments are processed securely via Stripe; we do not store your full card details on our servers
• Subscriptions automatically renew unless cancelled before the renewal date

Price Changes

We reserve the right to change subscription pricing. We will provide at least 30 days' notice of any price increase via email to your registered address. Continued use of the Platform after the notice period constitutes acceptance of the new pricing. If you do not accept the new price, you may cancel your subscription before the new price takes effect.

Free Trial

Where a free trial is offered, you will not be charged until the trial period ends. We may ask for payment details before the trial begins. You may cancel at any time during the trial to avoid any charge. Once the trial converts to a paid subscription, standard billing terms apply.

Failed Payments

If a payment fails, we will make up to three retry attempts over 7 days. If payment is not resolved, your account will be suspended until payment is received. Data is retained for 30 days after suspension; after that, account deletion may occur per our data retention policy.

05Acceptable Use Policy

The Platform is designed to enable legitimate, consensual business communication for automotive detailing businesses. The following activities are strictly prohibited and may result in immediate account termination:

Prohibited Uses

• Sending bulk unsolicited messages to purchased or harvested contact lists
• Using the Platform for any purpose other than legitimate automotive detailing sales operations
• Sending messages that are deceptive, misleading, or make false claims about your services or pricing
• Attempting to probe, scan, or test the vulnerability of our systems or networks
• Overloading the Platform through automated high-volume API requests beyond reasonable business use
• Engaging in any activity that violates Meta's Platform Terms, WhatsApp Business Policy, or applicable telecommunications law
• Uploading malicious code, malware, or any content designed to harm users, systems, or data
• Using the Platform in connection with illegal goods, services, or activities

WhatsApp Messaging Standards

You acknowledge that WhatsApp Business Platform usage is subject to Meta's approval and ongoing compliance review. We are not responsible for Meta suspending your WhatsApp Business Account due to policy violations on your part. You agree to follow WhatsApp's template message guidelines and obtain all required regulatory approvals for your message content in your jurisdiction.

Enforcement

We reserve the right to investigate suspected violations of this Acceptable Use Policy and to take action including warnings, temporary suspension, or permanent termination. We may terminate accounts without any fee adjustment for serious or repeated violations.

06Data Responsibility

Your Data Obligations

• You represent and warrant that you have obtained all necessary consents to collect lead data and send automated messages to those leads
• You are responsible for complying with all privacy laws applicable to your business and customer base (GDPR, UK GDPR, CCPA/CPRA, DPDP Act 2023, PIPEDA, etc.)
• You must maintain an up-to-date privacy policy on your own website or advertising materials that discloses your use of automated messaging
• You must honour opt-out requests from your customers promptly and ensure those opt-outs are respected within the Platform

Data Processing Agreement

If you are subject to GDPR, UK GDPR, India's DPDP Act, or similar data protection regulation, we will enter into a Data Processing Agreement (DPA) with you upon request. Contact us at Support@detailinLeads.com to request a DPA.

Our Data Obligations

• We will process your data only as necessary to provide the Platform services
• We maintain strict multi-tenant data isolation — your data is never accessible to other Platform users
• We will notify you promptly of any data breach affecting your account
• We will delete or return your data upon termination as described in our Privacy Policy

07Limitation of Liability

Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OF AI OUTPUTS, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.

Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Exclusion of Consequential Damages

IN NO EVENT SHALL DETAILINLEADS AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Third-Party Actions

We are not liable for actions taken by Meta, WhatsApp, Google, or any other third-party platform that affect your ability to use our Platform, including suspension of your Meta Business Account, WhatsApp Business Account, or API access privileges.

Some jurisdictions do not allow limitation or exclusion of certain implied warranties or liability for incidental or consequential damages, so some of the above limitations may not apply to you.

08Service Availability

We strive to provide a reliable and highly available Platform, but we cannot guarantee uninterrupted access at all times.

Uptime Target

Our target uptime is 99.5% measured monthly, excluding scheduled maintenance windows. We do not provide a guaranteed Service Level Agreement (SLA) at this time. We may publish uptime data on our status page from time to time.

Planned Maintenance

Planned maintenance windows will be communicated via in-app notification or email at least 24 hours in advance where possible. Emergency maintenance required to address security vulnerabilities may occur without advance notice.

Third-Party Dependencies

The Platform depends on third-party services including Meta's APIs, WhatsApp Business API, and cloud infrastructure providers. We are not responsible for downtime caused by outages in these third-party systems. We will communicate known third-party outages through our status page and in-app notifications promptly.

Force Majeure

We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, war, government actions, internet infrastructure failures, or third-party platform outages.

09Termination

Termination by You

You may cancel your subscription at any time through the Platform settings (Settings → Subscription → Cancel Subscription) or by contacting our support team. Cancellation takes effect at the end of the current billing period. You will retain access to the Platform until the end of the period for which you have paid. No pro-rated fee adjustments are provided for early cancellation.

Termination by Us

We reserve the right to suspend or terminate your account with immediate effect, with or without prior notice, if:

• You materially breach these Terms and fail to cure the breach within 7 days of written notice
• You violate our Acceptable Use Policy in a serious or repeated manner
• Your use of the Platform poses a risk to the security, integrity, or availability of the Platform for other users
• We are required to do so by applicable law or court order
• Your payment method fails and is not resolved within the grace period described in Section 4

Effect of Termination

• All licences granted to you under these Terms will immediately cease
• You must cease all use of the Platform
• Your data will be retained for 30 days post-termination before being permanently deleted, during which you may request an export
• Any outstanding fees become immediately due and payable
• Sections 3, 6, 7, and 11 will survive termination

10Subscription Fees & No-Refund Policy

No Refunds

• All charges — including initial subscription payments, renewal charges, and any applicable taxes — are non-refundable
• Cancelling your subscription stops future billing; it does not entitle you to a refund of any amounts already charged
• Downtime, feature unavailability, or performance issues caused by third-party APIs (Meta, WhatsApp, etc.) do not entitle you to fee adjustments
• Dissatisfaction with AI output quality or business results is not grounds for a refund
• Accounts terminated for Acceptable Use Policy violations forfeit all fees paid without exception

Statutory Rights

Nothing in this section limits or excludes any rights you may have under mandatory consumer protection or statutory cooling-off laws in your jurisdiction. If applicable law in your jurisdiction confers a non-waivable right to a refund or cancellation, such rights are not excluded by these Terms to the extent they cannot lawfully be excluded.

Free Trials

Where a free trial is offered, no charge is made during the trial period. Cancelling before the trial converts to a paid subscription incurs no charge. Once a trial converts, the no-refund policy above applies.

11Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Users accessing the Platform from other jurisdictions are responsible for compliance with applicable local laws, and nothing in these Terms limits the application of mandatory local consumer protection laws where they apply.

Dispute Resolution

Before initiating any formal legal proceeding, you agree to contact us at Support@detailinLeads.com to attempt to resolve the dispute informally. We will make a good-faith effort to resolve the matter within 30 days of receipt of a written notice describing the dispute.

Arbitration

If informal resolution fails, disputes shall be finally resolved by binding arbitration conducted in accordance with the Arbitration and Conciliation Act, 1996 (India), or any statutory modification or re-enactment thereof, with the seat of arbitration in India. The arbitral proceedings shall be conducted in English. Class actions and collective proceedings are expressly waived to the fullest extent permitted by applicable law.

Injunctive Relief

Notwithstanding the arbitration clause, either party may seek injunctive or other urgent equitable relief from a court of competent jurisdiction to prevent irreparable harm, including protection of intellectual property rights or confidential information.

EU / UK Users

If you are a consumer located in the European Union or United Kingdom, you may have the right to bring a claim in the courts of your country of residence, and mandatory consumer protection provisions of EU or UK law apply to the extent they cannot be contracted out of.

India — Consumer Forum

Nothing in these Terms prevents an Indian consumer from approaching a Consumer Disputes Redressal Forum or Commission under the Consumer Protection Act, 2019, to the extent such rights apply.

12Contact Information

If you have questions about these Terms, need to report a compliance issue, or wish to exercise any rights described herein, please contact us:

Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will provide at least 30 days' advance notice via email to your registered address. For minor, non-material changes (e.g., clarifications, formatting), we may update the Terms without notice. The "Last Updated" date at the top of this page always reflects when these Terms were last revised.

Continued use of the Platform after any updated Terms take effect constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the Platform and cancel your subscription before the effective date of the changes.